Dentmatics - Policies

Effective Date: 26 October 2025

• Website: dentmatics.com.au
• Email: info@dentmatics.com.au

1. Terms & Conditions

1.1 General Use

• By accessing or using this website you agree to these Terms & Conditions.
• Information on this site is provided for general informational and marketing purposes only and is not a substitute for professional advice regarding your dental practice.
• We may update these Terms & Conditions periodically; continued use constitutes acceptance of changes.

1.2 Services and Deliverables

• Dentmatics provides digital marketing, web design, SEO, and related services for dental practices.
• Project timelines, deliverables, and scope will be confirmed in writing via proposals or contracts.
• Clients are responsible for providing accurate information, access, and materials required to complete services.

1.3 Fees and Payments

• Service fees are outlined in proposals or contracts. Quoted prices are indicative and may change based on project scope or additional services requested.
• Invoices are issued according to agreed milestones or billing schedules and are payable within the stated terms.
• Accepted payment methods include EFT, credit card, and other arrangements confirmed in writing.

1.4 Cancellations and Termination

• Clients may cancel services or projects with written notice. Refunds, if applicable, will be handled per the agreed contract terms.
• Dentmatics reserves the right to suspend or terminate services if payments are overdue or contractual obligations are not met.

1.5 Intellectual Property

• All website content, graphics, code, designs, and materials created by Dentmatics remain the intellectual property of Dentmatics until full payment is received.
• Clients are granted a license to use delivered materials for their intended purposes once payment is complete.

2. Privacy Policy

2.1 Commitment to Privacy

• Dentmatics respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
• This policy explains how we collect, use, store, disclose, and secure your personal and business information.

2.2 Information We Collect

• Personal information: names, email addresses, phone numbers, billing details.
• Business information: website data, marketing goals, practice metrics, and relevant analytics.
• Technical/online data: cookies, device and browser data, analytics, and advertising identifiers.

2.3 How We Collect Information

• Directly from clients via email, forms, phone, proposals, and meetings.
• Automatically via website tracking technologies (cookies, Google Analytics, Meta Pixel) as described below.
• From third parties where permitted (e.g., social platforms, analytics providers).

2.4 Purposes of Collection and Use

• Provide digital marketing, web design, SEO, and related services.
• Manage client communications, projects, invoices, and service delivery.
• Measure and improve performance of campaigns and digital assets.
• Conduct lawful marketing and communications where consented to.

2.5 Ad-Related Data, Cookies & Tracking

• We use cookies and tracking technologies to analyse site usage and to support online advertising and remarketing.
• Advertising tools we may use include Google Ads, Google Analytics, Meta (Facebook/Instagram) Pixel, and other marketing platforms.
• These tools may collect non-identifiable device and browser information to show relevant ads and measure campaign performance.
• You can manage or opt out of ad personalization via:
• Google Ad Settings: https://adssettings.google.com/
• Facebook Ad Preferences: https://www.facebook.com/adpreferences/ad_settings/

2.6 Disclosure and Third Parties

• We share information only as necessary with:
• Third-party service providers for hosting, analytics, advertising, and marketing tools.
• Contractors or freelancers engaged to support client projects under confidentiality arrangements.
• Legal authorities if required by law.
• We will not sell or rent client or personal information to third parties.

2.7 Data Storage, Security & Retention

• Information is stored securely using appropriate administrative, technical, and physical safeguards.
• We implement access controls, encryption where appropriate, and secure backups.
• Records are retained according to applicable laws and professional guidelines.

2.8 Access and Correction

• Clients may request access to or correction of their personal information by contacting our Privacy Officer.
• Contact: info@dentmatics.com.au
• We will respond to lawful requests in accordance with the Privacy Act and APPs.

3. Disclaimer

• Content on this website is provided for general informational and marketing purposes only and is not professional advice.
• Individual results will vary depending on business, market, and marketing execution.
• Viewing information on this site or making an online enquiry does not create a client-agency relationship.
• External links are provided for convenience; we are not responsible for their content or privacy practices.
• To the fullest extent permitted by law, Dentmatics disclaims liability for any loss arising from reliance on website material.

4. Sharing Settings & Online Data

4.1 Third-Party Services

• We use third-party services to operate our website, marketing campaigns, analytics, and communications.
• Examples include Google Analytics, Google Ads, Meta Pixel, and hosting or CRM providers.
• Data collected by these services may be processed by the providers and stored outside Australia; their privacy policies apply to that processing.

4.2 Links to External Sites

• Our website may link to external websites including social media platforms, advertising portals, or partner sites.
• We are not responsible for the practices or content of those sites; please review their policies separately.

5. Compliance & Professional Standards

5.1 Regulatory Compliance

• Dentmatics operates in accordance with applicable Australian laws and standards including:
• Privacy Act 1988 (Cth) and Australian Privacy Principles
• Australian Consumer Law
• Advertising Standards Authority guidelines

5.2 Our Approach to Content and Advertising

• We strive to ensure marketing materials, campaigns, and website content are accurate, ethical, and compliant with current guidelines.
• We do not intentionally publish content that could mislead, deceive, or create unrealistic expectations of results.
• Digital content is reviewed and updated regularly to maintain compliance and high standards.

5.3 Professional Representation

• All examples or case studies provided are illustrative and based on anonymized client data where applicable.
• Results cannot be guaranteed and vary depending on individual client circumstances and effort.

6. Notices

• Complaints & Feedback: We welcome feedback. Contact info@dentmatics.com.au for complaints or feedback.
• Accessibility: We aim for an accessible website; contact us if you encounter barriers and we will assist.
• Payment & Refund Policy: Refunds and payment terms are provided in project proposals/contracts and conform to Australian Consumer Law.